APDCL has started computerized billing system since 2005-06 to facilitate proper billing. Online payment has been started for all consumers under APDCL and scope of the online payment has been expanded to include various third party payment options such as Airtel Money, Vodafone M-Pesa, Bill Cloud, Common Service Center (CSC) etc. The bill and payment related information are being sent through SMS to consumers. Facility for online registration of new LT service connection is being provided. Under the Government of Assam’s “Ease of doing business” initiative, online service connection facility has been started for high value industrial consumers through the single point portal www.easeofdoingbusinessinassam.in. APDCL has also provided facility for online recharging of prepaid consumer meters.
A centralized Customer Care Centre is being set up at Guwahati which will facilitate –
A prospective new customer to register/track/check the status of his service request like a new service connection application online.
Existing customers to be able to check the status of their service request(s) like enhancement of load/meter change/category change etc. online.
Effective and quick resolution of customer complaints lodged online as well as by telephone to register their complaints through the Integrated Voice Response System (IVRS) facility. They can track the status of their complaints online. Also the complaint resolution mechanism would be integrated with the Maintenance Module for better maintenance.
Two 'unmanned' cash /cheque collection KIOSKS have been installed in Sixmile and Bishnupur under Guwahati city wherein customers can view and pay their bills in the cash/cheque collection machines. 5 nos. of additional KIOSKs are also going to be set up in Guwahati City shortly. This is in addition to the regular payment counters. APDCL is also in the process of setting up more number of unmanned payment kiosks throughout Assam.
A SCADA (Supervisory Control and Data Acquisition) system covering the distribution network of Guwahati city is being implemented. This will enable efficient power distribution management and less outages through real time data acquisition.
As a part of the Smart Grid related initiatives under the Govt of India and supervision of the Indian Smart Grid Task Force, work order for implementing Smart Grid under 3 Sub-Divisions under Guwahati (Paltanbazar, Ulubari and Narengi) has been awarded and work has already been started.